Network Optimization AI Assistant Desktop App
Project Overview
Smart Assistant is an advanced desktop software solution designed for cellular engineers and network operators to optimize cellular networks efficiently. Developed for Qualcomm, this tool leverages AI-driven insights and real-time analytics to enhance network performance, reduce downtime, and streamline troubleshooting processes.
My Role
UX/UI Designer collaborated with Qualcomm’s product and engineering teams to align UX/UI goals with technical capabilities. Developed an intuitive navigation structure to help users quickly access critical insights without cognitive overload. Ensured the final product met Qualcomm’s standards for efficiency, accuracy, and user-friendliness.
Problem
Qualcomm's engineers and network operators face complex, time-consuming, and inefficient workflows when optimizing cellular networks. Traditional network optimization tools require manual troubleshooting, fragmented data analysis, and a steep learning curve, leading to delays in identifying and resolving performance issues.
Solution
Simplifying complex data with intuitive visualization, optimizing navigation & user flow for efficiency, ensuring seamless integration & collaboration. Enabled proactive network optimization, minimizing downtime and boosting overall performance.
Workflow
Usability Validation
Research
Defining Business Goals
User Research
Ideation
Design
Brainstorming
Sketching & Wireframing
Design System Developing
User Flow
User Testing
App Map
Admin Login
Authentication
Dashboard
New Operation
Create Task
Select App
Adjust
Configuration
Algorithm Flow
Signing
Cellular Network Optimization
Screens
Persona 1 - Admin
Lukas Müller
Network Operations Admin
“I need a clear, data-driven interface that helps me quickly diagnose issues, optimize performance, and make informed decisions”
Age: 35
Company: Vodafone
Location: Berlin, Germany
Experience: 6 years in cellular companies
Decisive
Assertive
Analytical
Methodical
Collaborative
Background
David is a network operations admin at one of Germany’s largest cellular providers. Starting as a technician, he now oversees network performance, troubleshooting, and optimization.
Needs
A clear, data-driven interface to monitor network performance, diagnose issues quickly, and optimize configurations efficiently.
Pain Points
Data overload, slow issue resolution, complex workflows, regulatory constraints, and inefficient team collaboration.
Look & Feel
Typography
Dark Theme
UI Kit & Components
Kpi's
Key Performance Indicators
60%
35%
75%
KPI #1
Network Optimization & Performance Improvement
KPI #2
Admin Efficiency & Productivity Gains
KPI #3
AI-Driven Network Automation & Decisions
📌 Before: Network issue detection and optimization required manual analysis and took an average of 4–6 hours.
✅ After: With AI-driven insights and automation, issue resolution time was reduced by 60%, cutting troubleshooting to 1–2 hours.
📌 Before: Engineers navigated multiple tools to gather insights, leading to a 40% longer workflow cycle.
✅ After: A centralized dashboard streamlined tasks, cutting workflow cycle time by 35%.
📌 Before: Engineers relied on manual troubleshooting logs to detect recurring network issues.
✅ After: AI-powered diagnostics identified patterns 5x faster, allowing proactive issue resolution before they escalated.
Persona 2 - Operator
Anna Schmidt
Network Operations Engineer
“I need a simple, efficient way to prioritize alerts and troubleshoot issues quickly, with clear guidance to make fast decisions.”
Age: 25
Company: Vodafone
Location: Berlin, Germany
Experience: 2 years in cellular networks
Organized
Calm
Adaptable
Quick Learner
Detail-Oriented
Background
Anna has 2 years of experience as a network operations engineer, monitoring performance, troubleshooting issues, and ensuring network quality.
Needs
A streamlined interface to quickly prioritize alerts and troubleshoot issues, with clear guidance to help her make fast decisions and escalate when necessary.
Pain Points
Too many alerts, making it hard to prioritize. She lacks context for quicker decision-making and sometimes feels underprepared for complex issues without immediate support.